Here we will publish the latest changes and bugfixes that went live.
- Go Back To Old Version Of Outlook
- Old Version Of Outlook Mail
- Old Version Of Outlook Email
- Old Version Of Outlook For Android
- Old Version Of Outlook 365
- Old Version Of Outlook
How to set up Microsoft Outlook Mail (older versions) In the Helm app under 'Email,' select the email address you would like to add to a client, then select the device you want Device Credentials for. You'll need this information for Step 7. Open the Outlook mail app. If this is not your first time using Outlook and you want to add an account. OLD VERSION Microsoft Office Home and Student 2010 Family Pack, 3PC (Disc Version) Microsoft. 4.5 out of 5 stars. Windows Vista / XP / 7 / 2003 Server. OfficeSuite Personal Compatible with Microsoft® Office Word® Excel® & PowerPoint® and Adobe® PDF - 1 Year License for 1 Windows & 2 mobile devices. Step 3: Select ' Outlook Template ', click Save button. Step 4: Close the mail message and Click Tools Rules and Alerts. Note: The screen shot is fit for Outlook 2003 and 2007. It is also fit for Outlook 2010/2013/2016/2019 (with Classic Menu for Office installed). If you are using Outlook 2010/2013/2016/2019 and have not Classic Menu for. Microsoft Outlook with a Microsoft 365 subscription is the latest version of Outlook. Previous versions include Outlook 2013, Outlook 2010, and Outlook 2007. ITunes, iPhone, and iPad are registered trademarks of Apple Inc., registered in the U.S. And other countries. Android is a trademark of Google Inc.
In case you are using the Office add-in and are not seeing the current version (or something seems broken, e.g. white screens), please try to clear your Internet Explorer / Microsoft Edge cache.
Current live version
We are rolling updates out in waves - usually the Office Add-In is first, while the COM Add-In will come a bit later. Also, we do have different release channels, so there also might be a delay. We’ll have an option in the future to change the release channel and to force check for a new version.
Release channel | Office Add-in | COM-Addin |
|---|---|---|
Default | 4.2.8 | 4.2.8 |
Fast / Preview | 4.2.8 | 4.2.8 |
Version 4.2.8
Bugfixes
Fixed a bug causing attachments to break in Jira Server when the subject of the email contained a colon
Fixed a bug causing the security field not showing in sidebar when empty
Fixed an issue causing JSM comment buttons to not show when choosing an issue in advanced search
Fixed a bug causing Elements Connect custom fields to not display the default value set in Jira
Fixed a bug causing Elements Connect custom fields to always clear depending fields when changing value, regardless if the options would have still been valid
New features
Elements Connect custom fields now editable in the sidebar when not depending on a mandatory field
Elements Connect “Live User” custom field is now supported when creating an issue, “Snapshot Date” and “Snapshot Datetime” are now supported when viewing an issue in the sidebar
New windows opened from the Office add-in will now open in users' default browser for newer versions of Outlook
A banner is now shown when the email feature is deactivated in all projects MICROSOFT 365 FOR JIRA
Version 4.2.3
Bugfixes
Fixed a connection / project bug when the Jira Server / DC system is not yet updated to 5.0.0+ of the Java app
Version 4.2.1
New features
When connecting to the new, bundled “Microsoft 365 for Jira” app, filter projects in the create issue screen by active projects
Added a new setting to control what is added to the description field by default from an email (technical note: It controls what the content of the template variable <BODY> should use. This setting is useful, in case you don’t want to add the content of the email at all, esp. when sharing the full email conversation. Please note: this only applies when you don’t use the text selection to create an issue, text selection always takes precedence.
Updated the iOS and Android version of the add-in to use the desktop code. Previously iOS and Android would use a very old version, which did not have the latest fixes. Usability will be a bit less mobile optimized than before, but more custom fields are supported and connectivity is much improved. In case you notice any UI glitches, please reach out to our support.
Support for the new Microsoft Edge view. This is only active for new installs for now, but after monitoring the compatibility will be activated for everyone soon. You can read more about this in our help article here: Web View Configuration . To be able to use the new view (for faster performance), you need an additional piece of software, which you can download from Microsoft: https://go.microsoft.com/fwlink/p/?LinkId=2124703
Bugfixes
Fixed that the field schema for subtasks was not respected, therefore showing the wrong fields in create issue
Fixed a bug that would lead to an empty create issue screen for projects after adding something to an issue before
Fixed that recipients template would not be filled correctly if recipients had no Jira user
Fixed a bug that would prevent label fields from being filled from template values
Fixed a bug that would generate a incorrect file name for .msg-file when the subject contained a slash
Fixed a bug in the .msi-installer (per-machine), that would not show the add-in after installation in Outlook
Fixed that the project list would show projects where the user has permissions to view, but not create issues
Version 4.1.14
Bugfixes
Fixed that JSM request types would not load on Jira Server / DC
Fixed that project field would not search by project key
Fixed that for hybrid environments, the attachment upload would not work in some cases
Version 4.1.12
Bugfixes
Another fix for JSM instances with more than 100 JSM projects
Jira email icons now indicate replied/forwarded emails COM ADDIN
Version 4.1.5
Bugfixes
Fixed that creating new JSM customer users did not work
Fixed that JSM projects would not load for instances with more than 100 JSM projects
Fixed that some Elements Connect fields would not render correctly in the sidebar
Version 4.1.2
Bugfixes
Fixed sub-tasks not showing up in conversation tab in sidebar
Fixed sub-tasks not being prefilled in issue field in Add To Issue case if the issue key was found in the email
Fixed a bug causing issues to not be shown in the sidebar for projects with numbers in the project key
Fixed a bug causing the organizations field to not function correctly for instances with multiple Service Desks
Version 4.1.0
New Features
Description WYSIWYG-Editor is now inline and does not require additional clicks to edit. This has a slight performance penalty, but allows muck quicker editing. There are also new functions to clear the whole content or insert email content
When “email/conversation sharing” is enabled (aka you have connected your Microsoft 365 account), we now support inserting only the latest email, not the full history JIRA CLOUD ONLY
Bugfixes
Fixed failing issue creation when description field is not on issue screen
Fixed that attachments were not correctly loaded in description/comment
Organization field now shows all organizations
Fixed that when using <sent at> template value, time picker would be blank
Fixed pre-filling a label field from a template
Fixed that when transitioning issues from the sidebar would not bring up the transition screen JIRA SERVER
Fixed “Script Error” that would show when IE 11 as webview is used
Fixed nFeed custom field
Fixed a bug that determined the wrong ServiceDeskId to create issues on behalf of someone else
Fixed loading of project icons would take long and not use the cache JIRA SERVER
Improved error message when connection to Jira fails due to certain SSO configurations
Re-introduced option to bypass all authentication and fall back to Kerberos auth for all calls
Removed an workaround that relied on cmd.exe for an issue with opening links in the default browser COM ADDIN
Version 4.0.4
Bugfixes
Fixed a newly introduced bug for JSM projects on Jira Server / DC where the first-selected request type would not load correctly
Fixed a newly introduced bug when switching between different Jira instances, the project field would not be cleared correctly
Version 4.0.3
New Features
Searching for an issue by issue key is no longer case sensitive
When a project is selected you can now search for an issue by its number
Bugfixes
Performance improvements when loading issue/request type
Improved error messages when connecting with a Jira instance using SSO or http only
Fixed a bug preventing to create an issue with an empty description
Fixed a bug causing the feed to be empty for Jira server
Fixed a bug causing user pickers to not show options before typing
Fixed a bug causing project field in “Add to issue” to not be prefilled despite checked “Preselect project” setting
When changing the value of a “datetime” field it is no longer necessary to change both date and time
Organizations field is now displayed correctly in the configured position when creating an issue
Version 4.0.2
Bugfixes
Fixed a bug that would prevent certain custom fields from populating correctly (e.g. Insight, nFeed)
Fixed a bug that would not detect issues in the same conversation correctly
Go Back To Old Version Of Outlook
Version 4.0.0
Version 4 is a major milestone and start of a new development focus.
In accordance with our longterm roadmap, this is the first time we ship new features that are only available with Microsoft 365 (formerly Office 365). Don’t worry, we do not remove any existing support for self-hosted Exchange, but we want to provide a superior experience for those who can use the many possibilities of Microsoft 365.
New Features (Jira Cloud)
We bring a new Email section into the issue view!
View shared emails in Jira
Send emails and reply directly from Jira
Detailed explanation as well as technical references: Send & share emails
New Features (Outlook add-in)
Share your Outlook email or the whole conversation with other Jira users
Bugfixes
Fixed a bug where users could no longer log in
Fixed a bug rarely causing buttons to be invisible
Version 3.14.20
Bugfixes
Fixed a bug that would not set reporter correctly for software projects
Fixed a bug that would break Sprint field in Jira Cloud
Version 3.14.18
Bugfixes
Fixed a bug that IE11 would not connect to Jira Cloud
Fixed a bug where the screen would go white in certain rare cases
Version 3.14.16
Bugfixes
Fixed a critical bug that would break the COM add-in update and disable the add-in after restart
Fixed multiple issues with the reporter / on-behalf of field - we are working on a few more issues, keeping Server & Cloud working with the same set of features is a bit challenging for the on-behalf-of scenario, sorry!
Version 3.14.10
COM-ADDIN ONLY
Bugfixes
Fixed a bug that wouldn’t allow the update to be applied correctly
Version 3.14.6
Bugfixes
Fixed a bug that the issue search (e.g. in add to issue) was not working with a project selected
Version 3.14.4
Bugfixes
Fixed a bug that prevented loading template values
Fixed a bug making it impossible to post a comment internally
Fixed a bug requiring the user to re-open the dialog after adding a Jira instance
Version 3.14.2
Bugfixes
Fixed a bug that wouldn’t allow logging in to Jira Cloud via API token
Fixed a bug with multiple Jira Server instances where switching the instance would result in an error
Version 3.14
New Features
Added support for venITure vLinks custom fields
Support for using roaming application data directory for Terminal Server installs
Bugfixes
Performance improvement when switching issue type / request type
Performance improvement when loading request types on Jira Server (work in progress)
Fixed issue when a portal field was mandatory, but the matching issue field was not
Fixed issue where reporter user was not correctly applied from template
Fixed issue where input of Korean characters was not working in summary field
Fixed issue with certain firewalls that would block attachment uploads COM ADDIN
Fixed issue where login would be stuck even though it was confirmed in the browser
Fixes issue “Quota exceeded” when the local browser storage is full - now you should be able to re-login
Fixes for Insight custom fields
Version 3.12
New Features
Epic Sum Up field is now supported
Log work is now supported in Create issue
Support for centrally managed settings
Bugfixes
Fixed basic authentication leading to empty screen during login
Fixes to attachment upload
DateTime field from template is now filled correctly
Fixes for connecting to Kerberos / NTLM SSO based Jira systems COM ADDIN
Version 3.11.4
Bugfixes
Selected text for some emails was truncated in description COM ADDIN
Email header “Attachments” was missing in Add to Issue screen
Fixed that dialog would not load for emails from “Draft” folder
Version 3.11.0
New Features
Add Support for WatcherField during Create Issue
Performance Improvements for initial loading times
[ADMIN]Support for centrally managed add-in settings
[ADMIN] Add <ORGANIZATIONS>variable to templates
Bugfixes
Support more configuration for Insight Fields
Fix for assignee with default values
Fix that main ribbon would not show up in certain cases COM ADDIN
Fix issue for shared mailboxes where dialog would not come up COM ADDIN
Fix that auto-updater would break when only .net Core runtime is installed COM ADDIN
Adressed some script errors when IE 11 is used for dialogs/sidebar
Known Issues
We have temporarily disabled project avatars due to high impact on performance. We’ll investigate how to bring this feature back in a more efficient way
Version 3.10.0
New Features
Added French translation
COM-Add-In: Auto updater can now be disabled in the per-user Add-In via config entry
Bugfixes
Fixed date-specific templates not being defaulted correctly
Special characters in organization name should no longer prevent the organization from being selectable
Fixed global Tempo accounts showing up even though they can't be selected to create a new issue
The comment created by adding an email to an issue should no longer mark the comment as edited
A user without edit permission can now see the issue details in the sidebar
Several minor bugfixes
Version 3.9.7
Bugfixes
Fixes a bug that incorrectly rendered bullet point lists at the end of the description
(Hopefully) fixes a bug that prevent the add-in to load due to multiple polyfills
Fix a bug where no related issues where shown in the sidebar
Fix bug that the first image in the description is not shown correctly in editor preview
Version 3.9.6
Bugfixes
Fixes a bug preventing the sidebar to refresh correctly
Version 3.9.5
New Features
Adding a feed view in the sidebar to see your latest notifications
Adding an advanced search on any issue field to find the correct issue easier
Show previews of attached images
Edit description of the issue in the sidebar
Show project icons in project selection
Support for concatenated template variables
Bugfixes
Fixed issue with incorrect image references when renaming an image
Fixed an issue that images are not displayed correctly when it was using as a link in the email
Improved how layout tables are taken over into the Jira issue markup
Improved handling of special characters
Version 3.8.7
Bugfixes
Fixed issue that emails with certain special characters in subject or attachment name would hang
Version 3.8.5
New Features
Open issues are now prioritized in issue field (e.g. add to issue)
Bugfixes
Fixed that attachment link in comment was broken in Jira Cloud
Fixed that default assignee would be overriden with “Unassigned” in Jira Cloud
Version 3.8.2
Bugfixes
Fixed a bug that would show trial expired screen even though you have a valid license OFFICE ADDIN
Version 3.8.0
New Features
Organisation field is now supported JIRA SERVICE DESK
Add To/CC recipients to participant field JIRA SERVICE DESK
Ability to load more sender issues
Ability to rename attachments before upload
After install, a welcome dialog will now be shown to guide trough login COM ADDIN
Bugfixes
Email markup to description should be more stable now
Issues can now be created even when the epic field is mandatory
Fix for inline images not uploading, being referenced correctly
If you edited the subject of an email, this now correctly taken over COM ADDIN
Using the <SENTAT> variable in templates now respects timezones
Using the <SENDER> variable in templates now works for text fields COM ADDIN
For emails with long subjects, attachment area would not render COM ADDIN
Sender email address on self hosted Exchange was sometimes not determined correctly (using the /CN format)
Creating a second issue from the same email caused the add-in not to load OFFICE ADDIN
After logging in to a second system, the project list would not load correctly
Teamlead CRM + Elements connect fixes
Add to issue now shows issue suggestions again after project is selected
Date field placeholder (1993) was not great and caused a lot of confusion - this is now fixed
Ribbons were not translated to another language COM ADDIN
Error message improvements, especially when login expires
Version 3.7.5
OFFICE ADDIN ONLY
Bugfixes
Switch attachment upload on Outlook for Windows to a more stable API
Version 3.7.4
Bugfixes
Fixed an issue where changing the “On Behalf Of” field in JSD would not set the reporter accordingly
Fixed an issue in “Add to Issue” screen, where the issue field would not show options when a project is selected
Version 3.7.2
Bugfixes
Fixed an issue with certain Jira Cloud systems, where the subject & description would not fill if the reporter is no Jira user
Fixed an issue with Jira Server where the reporter user would not be filled or show a loading spinner
Version 3.7.0
New Features
Ability to filter sender issues
Create issue now shows a success screen to view the issue instantly OFFICE ADDIN
Usability improvements for low-resolution (or high scale) screens
Bugfixes
Fixed issue where Jira login would not work with SSO based on Kerberos COM ADDIN
Fixed broken issue attachment preview on Jira Server, due to missing MIME type COM ADDIN
Fixed issue where SLAs would not display correctly in sidebar if too many issues (e.g. sender) are found
Fixed reporter creation by email sender in Jira Cloud
Fixed issue that would not display certain error messages (e.g. no create rights) in JSD scenario
Fixed you could not delete Jira instances that don’t exist anymore (would just spin forever)
Fixed internal/public comment feature for Jira 7.* systems
Fixed screen not rendering when nFeed 5.* was installed (Jira Server)
Fixed inline images in emails would not display/upload correctly from selected text COM ADDIN
Fixed issue search when searching for quotes (“)
Fixed issue where cascaded select field would not work on portal tab
Fixed issue when issue transition would not open screen on Jira Server
Version 3.6.10
Bugfixes
Fix that ribbon in Outlook would be sometimes blank COM ADDIN
Fix that email header is now properly translated to German
Fix that signed messages would lose signature after creating issue COM ADDIN
Fix issue search in add to issue, that sometimes would not work when using characters as “-”
Fix creating new user for reporter email address in Jira Cloud
Version 3.6.5
Bugfixes
Fix creating issues on some Jira 7.* systems did not work due to assignee field
Fix multi-user field on Jira 7.*
Fix email item attachment size always showing as 49kb COM ADDIN
Fix uploading attachments for Jira Server systems behind proxy with mod_security enabled
Fix license error for instances coming from the old add-in
Version 3.6.1
New Features
Make all fields editable in sidebar
Changed behaviour how sender issues are determined and shown
Bugfixes
Fix public comments in JSD
Fix race-condition where reporter is not set correctly
Fixed Label field
Version 3.5.0
New Features
Support for “Parent Link” field of Jira Portfolio
Log Work support from sidebar
Bugfixes
Fix nFeed fields in Service Desk portal
Fixed sidebar not working for certain Jira Service Desk issues
Fixed 404 error during login on some Jira Server systems
Fixed inline images not rendering correctly in new issue view in Jira Cloud
Fixed error that would sometimes not load dialog/sidebar COM ADDIN
Fixed error “Reporter: User cannot be found” for certain JSD projects
Fixed issue with Jira 8.4+ that would not show more than 20 fields on screen
Version 3.4.3
New Features
Support for “Dynamic Forms for Jira” fields
Bugfixes
Inline images in emails should now display correctly in Jira
Reporter user search based on sender email did a fuzzy search which sometimes picked the wrong user
Epic field is now working in non-english locales
Fixed notification popups
Fixed issue attachments area in sidebar for Jira Server not showing up
Version 3.4.0
New Features
Show SLAs for Jira Service Desk issues in sidebar
Support quick open of issues in Jira by making issue key clickable
Related issues in create dialog are now shown less intrusive
Support for TeamLead CRM fields
Issue keys in subject are now detected (sidebar + add to issue)
Bugfixes
For some emails, whitespaces would be removed, resulting in “squashed” text
Fix creating internal / public comments for Jira Service Desk
Installer does continue to install, even if Outlook is running COM ADD-IN
If you select text with inline images, the corresponding attachments are now preselected COM ADD-IN
Misc. UI consistency improvements
Version 3.3.1
New Features
Support for Elements fields (former nFeed)
Support for “User Property” fields by OBSS
Support for CodeBarrel icon field
Attachment improvements
Attachment previews COM ADD-IN
Comments now include attachment links
Localized date-time picker
Project picker is now sorted by recently used project
Bugfixes
Many improvements to the “Add to Issue” dialog
Customer / internal comments from sidebar now working for all configurations
.msg attachments now work correctly COM ADD-IN
Inline images are now correctly rendered on Jira Server
Fixed a bug that sometimes would show an error in the sidebar
Fixed basic auth on Jira Server
Transitioning issues on Jira Server now opens a screen if required
November 5th, 2019
Version 3.2.15
New Features
Upload of full message as .eml/.msg file is now supported for Jira Server as well
Support to configure which web view (IE 11 or Microsoft Edge) should be used COM ADD-IN
Added setting to use non-WYSIWYG editor and edit the raw Jira markup
Timetracking fields support
Insight Asset fields support
Bugfixes
Custom issue & request type icons should now display correctly
October 23th, 2019
Version 3.2
We are happy to announce the availability of the new version for all our users! Starting today, you’ll be able to use all the new features, independent on the version of Outlook.
In addition, we are also updating the Jira app, so it’s much easier to get started!
October 18th, 2019
New Features
Upload of full message as .eml/.msg file is now supported (Jira Cloud only, Jira Server will get this feature soon)
German translation is now available via settings
Bugfixes
Lot's and lot's of connectivity & license check fixes
September 30th, 2019
Bugfixes
Ignore default-values for fields not on the screen
Fix an logout issue that could result in dead-end (= you could not login again)
September 27th, 2019
This is a larger release that is preparing for the final releases. There are
New Features
🔥 Drag & Drop Emails into issues 🔥
Allow attachments from your file system
Support Jira Portfolio fields during create issue
Support for currency custom fields by Catworkx
Allow multiple logins for shared mailboxes
Preselect project if project key is found in subject
Allow to watch/unwatch issues in sidebar
Adding support for upcoming Jira 9
Bugfixes
Links in Descriptions will correctly open in new window
Restore your input if the dialog closes automatically
Fix label field
Fix icon if you are assigned to an issue for Jira Cloud
Fix Request Type icons for Next-Gen projects
Make mentioning users work in comments
August 13th, 2019
New Features
Enable Inline Editing in Sidebar
Bugfixes
Fixed a bug that was preventing to upload attachments in private Exchange configurations
Fixed Cascading List field
Fixed User Field in Jira Server
Fixed Recent Users suggestions for when using Jira Cloud
Improve support for Tabs in Create Issue Screen
July 23th, 2019
Bugfixes
Fixed Sprint field was not showing
Fixed Epic fields not showing
Fixed other custom fields not showing
July 19th, 2019
New Features
Multi-Jira support is here 🔥
Bugfixes
Fixed Multi-User picker
Fixed Raise-On-Behalf-Of scenario in Jira Service Desk
Fixed a series of login issues
Fixed a bug which would lead to random loading issues
... many more 🐛
April 30th, 2019
Bugfixes
Fixed Date & Time picker field
Fixed Radio Select field
Fixed Cascading Select field
April 26th, 2019
New Features
Sprint field is now supported
Switching to issue types in JSD projects is now using a button on the right side, consuming much less screen estate
Higher resolution images for issue + request types
Bugfixes
Fixed an issue with loading the add-in in certain situations ('undefined is not an object (evaluating s.initUserSystemGuid)')
Fixed behavior of the reporter field in JSD + Software projects
Fixed bugs that prevented the app from working with GDPR related API changes
Fixed that request type images would not load
April 20th, 2019
We have been a bit quiet due to the Atlassian Summit.
However, we are glad to announce that the new version is now in the AppSource store (v3.0.5).
Expect more soon!
New Features
Pinnable side pane 🚀
New icons (not violating Atlassians guidelines anymore 🎉)
Bugfixes
Just. Too. Many.
February 2nd, 2019
New Features
Add ServiceDesk Portal View for ServiceDesk Projects
Add Support for Stagil Assets fields
Speed up overall loading times
Bugfixes
Give better errors when adding an attachment fails
Make 'Create Issue' more responsive, so spinners are shown immediately
Old Safari Browser on Outlook for Mac could not render the DropDowns
Fix a bug that prevents the login
RecentItems where sometimes not written correctly
January 26th, 2019
New Features
Add support for Tempo Timesheet Account and Team field in Jira Server
Add support for Epic fields
Add support for Linked Issues
Add support for Riada Insight
Allow Lists in the Editor
Bugfixes
Fix styling issues with attachments
Take over login more reliable when switching between Beta and normal version
Fix a bug to show the correct notification when there are multiple issues created after each other
Fixed a bug in the render when using images as a list item
Fix styling issues on attachment field after updating
January 22th, 2019
New Features
Add support for Tempo Timesheet Account and Team field in Jira Cloud
Safety first to avoid future login issues: Add toggle Beta button to login page
Old Version Of Outlook Mail
Bugfixes
Fix a bug that forwards users to login screen after login (endless login loop)
Summary and description were not populated correctly when using the addin with BasicAuth for the first time
January 20th, 2019
New Features
Make hidden Requesttypes in Servicedesk work
Add some guidance how to use an API token
Add Default Values for groups & label fields
Bugfixes
Fix a Cache Bug that slowed down the app
Fix a bug causing the screen to scroll down to the Description field
Fix a bug that moved the cursor to the end when editing a textfield
Fix a login issue
January 16th, 2019
New Features
Make Jira Url parsing more reliable. Doesn't matter if user enters: jira.company.com or https://jira.company.com or https://jira.company.com/secure/dashboard.jspa
Update Editor to latest version
Bugfixes
Old Version Of Outlook Email
Fix Layout issues in some IE versions
Projects were not loaded when recent projects were inconsistent
Show better error messages for Jira < 7.0
In some cases users were not able to login
Clearing the issuetype caused the UI to crash
Could not work with emails that have no sender (yes that can happen...)
Fields that were in the issue template but not in current create meta prevented the issue to be created
January 10th, 2019
Old Version Of Outlook For Android
Release of the new Beta for all customers. Currently only for Desktop (Outlook Windows, Mac and Web).
Old Version Of Outlook 365
Beta is not available for Mobile.